FAQ

FAQ Policy

Welcome to our FAQ (Frequently Asked Questions) page! Here, we address common queries to provide you with quick and convenient answers. If you have any additional questions or concerns, please don't hesitate to reach out to our customer service team for further assistance.

General Questions:

  1. What is Calm Clothing Designs?

    • Calm Clothing Designs is a Clothing store that hopes to give our customers the best service.

  2. How can I contact customer service?

    • You can contact our customer service team via email at lemuelmuan@gmail.com, phone at 9187145852, or through our website's contact form.

  3. What are your business hours?

    • Our customer service team is available to assist you during our regular business hours, which are 24/7.

Order Related:

  1. How do I place an order?

    • To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

  2. Can I modify or cancel my order after it has been placed?

    • We strive to process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed or shipped.

  3. How can I track my order?

    • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.

Shipping and Delivery:

  1. What are your shipping options?

    • We offer several shipping options, including standard shipping, expedited shipping, and express shipping. The available options will be displayed during the checkout process.

  2. How long will it take for my order to arrive?

    • Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided during the checkout process.

  3. Do you offer international shipping?

    • Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination and shipping method selected.

Returns and Exchanges:

  1. What is your return policy?

    • We accept returns within 30 days of the purchase date. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please refer to our Returns Policy for more information.

  2. How do I initiate a return or exchange?

    • To initiate a return or exchange, please contact our customer service team. We'll provide you with instructions and a return authorization (RA) number if applicable.

  3. Do you offer refunds?

    • Yes, we offer refunds for eligible returns. Refunds will be issued to the original form of payment within 30 days of receiving the returned item(s).

Security and Privacy:

  1. Is my personal information secure when shopping on your website?

    • Yes, we take the security and privacy of your personal information seriously. Our website employs industry-standard encryption and security measures to protect your data.

  2. Do you share my information with third parties?

    • We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. Please review our Privacy Policy for more details.

If you have any questions that are not addressed here, please don't hesitate to contact us. We're here to help!